Which of the following best describes the training focus for SORA certification?

The training focus for SORA certification is primarily on legal knowledge and conflict resolution. This emphasis is crucial because security officers must understand the legal frameworks governing their actions, including rights for detaining individuals, use of force, and other relevant laws. Additionally, conflict resolution skills are vital in handling potentially volatile situations, allowing security personnel to de-escalate conflicts rather than resorting to physical confrontation. This knowledge helps ensure that security officers act within the law, protect themselves, and promote safety effectively.

While physical security training, customer service skills, and surveillance techniques are important aspects of a security officer's role, they do not encompass the comprehensive legal and conflict resolution training that is central to SORA certification. The ability to navigate legal situations and resolve conflicts effectively is what ultimately distinguishes a SORA-certified officer in their operational capacity.