What types of security tasks may SORA-certified officers perform?

SORA-certified officers are authorized to perform a range of tasks essential to maintaining security in various environments. Among these, access control and providing customer service are critical responsibilities. Access control involves regulating who is allowed entry to certain areas, ensuring that unauthorized individuals do not gain access to sensitive or secure locations. In addition to this, providing customer service is a significant aspect of a security officer's role, as they often serve as a point of contact for visitors and employees, helping to foster a safe and welcoming environment.

The other options presented may not fully capture the broader scope of duties for SORA-certified officers. For example, while surveillance monitoring is one aspect, it is not the only task officers are allowed to perform. Similarly, patrolling without supervision may imply a lack of guidance or oversight which is not typically part of the duties assigned to SORA-certified officers, as these tasks generally require some level of supervision or structure to ensure compliance with regulations and best practices. Hence, the correct answer reflects a more comprehensive understanding of the roles and responsibilities of SORA-certified security officers.