What topics are covered in the 24-hour training program for SORA?

The 24-hour training program for SORA covers essential topics that are fundamental to the responsibilities and challenges faced by security officers. Legal issues provide a crucial understanding of the laws and regulations that govern security practices, ensuring officers know their rights and responsibilities. Ethics is equally important, emphasizing the standards of conduct expected from security personnel. Emergency procedures equip trainees with the knowledge of how to react effectively in crisis situations, which is vital for maintaining safety and order. Additionally, customer service skills are increasingly recognized as a key component of security roles, as officers often interact with the public and must handle inquiries and concerns professionally and courteously.

Together, these topics create a comprehensive curriculum that reflects the diverse skill set required for security officers to perform their duties effectively in various environments.