What skills are included in the SORA training program?

The SORA training program emphasizes a variety of essential skills that equip security officers to respond effectively in various situations. Among these, emergency procedures are crucial as they enable officers to effectively manage and respond to potential threats or emergencies, ensuring the safety and security of the environment they oversee.

Customer service skills are also integral to the training. Security officers often serve as the first point of contact for the public and must balance their enforcement duties with helping individuals feel safe and welcomed. Training in customer service enhances their ability to interact positively with the community, handle inquiries, and resolve conflicts, all of which contribute to a more secure and approachable environment.

The combination of emergency procedures and customer service skills makes option B a strong fit for the core competencies taught in SORA training, as both are vital to the overall effectiveness of a security officer in the field. This multifaceted approach ensures that security personnel are prepared not only for physical security challenges but also for engaging with the public in a professional manner.