What should a SORA-certified officer do if they encounter an incident?

A SORA-certified officer is responsible for ensuring the safety and security of the environments they are assigned to. When encountering an incident, the most appropriate and professional course of action is to document the incident and report it. Proper documentation serves several critical functions: it provides a factual account of what happened, which can be essential for legal purposes, helps in analyzing patterns of incidents over time, and ensures accountability. Reporting the event to the appropriate authorities or superiors allows for a coordinated response and potential follow-up actions to enhance safety measures.

Other choices do not support the comprehensive duties expected of a security officer. Handling an incident without any documentation can lead to a lack of accountability and missed opportunities for improvement. Reporting only serious incidents might overlook minor, yet potentially significant, occurrences that could escalate if not addressed. Calling for another officer may be necessary in certain situations, but it doesn't replace the need for documentation and reporting, which are fundamental responsibilities of a SORA-certified officer.