What does the customer service training in SORA focus on?

The customer service training in the context of the Security Officer Registration Act (SORA) emphasizes the development of effective conflict resolution and interpersonal skills. This focus is essential for security officers, as they often encounter challenging situations that require diplomacy and the ability to handle conflicts in a professional manner.

Being trained in conflict resolution equips security personnel with techniques to de-escalate tense situations, interact positively with the public, and maintain a safe and respectful environment. In a security context, strong interpersonal skills help officers communicate effectively with various stakeholders, including clients, visitors, and team members, fostering trust and a sense of safety within the community they serve.

While communication skills, sales techniques, and property management may be relevant in different contexts, the specific emphasis of the SORA training is on equipping security officers with the tools necessary to manage interactions that could escalate and to effectively resolve disputes, making interpersonal and conflict resolution skills paramount in this training.