How are complaints against SORA-certified officers handled?

Complaints against SORA-certified officers are handled by the Division of Consumer Affairs, which is responsible for the oversight of various professions, including security officers. This means that when a complaint is filed, it triggers an investigative process that aims to ensure accountability and uphold the standards set forth in the Security Officer Registration Act. The Division has the authority to examine the validity of the complaint, gather relevant information, and determine whether any regulations or laws have been violated.

This process ensures that complaints are taken seriously and are properly reviewed, promoting professionalism in the security field and providing a mechanism for addressing misconduct. It emphasizes the importance of oversight in maintaining public trust and safety, which is a critical component of the responsibilities borne by SORA-certified officers. Other methods of complaint resolution, such as employer involvement or annual reviews, may be part of internal processes but do not replace the formal investigation conducted by the Division of Consumer Affairs.